Warranty and Service Policy


NOTICE: Due to current market conditions and the effects of the COVID-19 pandemic, we are experiencing delays in warranty and service turnaround. We thank you for your understanding, patience, and patronage.

This warranty covers any service, repair and /or replacement of any product manufactured or imported by Arsenal Inc. This ensures that all Arsenal Inc. products are fully functional and free from manufacturing defects, according to factory standards.

The duration of this warranty covers any Arsenal Inc. product for one year from the original purchase of the product.

This warranty does not cover damage caused by failure to provide proper care and maintenance, abuse and/or misuse, improper ammunition and/or magazine, unauthorized adjustments, repairs, or modifications, normal wear, or cosmetic defects after one year from original purchase.

Failure to provide proper care and maintenance, abuse and/or misuse, improper ammunition and/or magazine, unauthorized adjustments, repairs, or modification, any replacement of factory installed component with any non-factory component will automatically void this warranty.

If you have any questions or would like to inquire about service, please contact:

DO NOT send rifles without an authorized RMA number.

Arsenal, Inc.
4395 W. Post Rd. #100
Las Vegas, NV 89118 USA
Tel.: 702-643-2220 Fax: 702-643-8860

Submit Warranty Claim


Prior to shipping, your firearm was thoroughly inspected and test fired in order to ensure that it meets and/or exceeds factory specifications and tolerance standards.

During shipping, minor cosmetic damage may occur to products, such as paint blemishes. While these occurrences are rare, in such instances customer should send a clear picture of the cosmetic damage to Arsenal Inc. For minor paint blemishes, Arsenal Inc. reserves the right to send customer free touch-up paint which can be easily used to repair the blemishes.

If there are any questions or concerns regarding the performance of your product, please contact our customer service department at 1-702-643-2220. Our customer service department will determine if your product requires factory service and/or repair and will give instructions for the proper return of your product. Our qualified technicians will give your product a complete and thorough inspection to evaluate and determine the extent of the problem(s).

All products must be shipped to us prepaid. We will not under any circumstances accept collect shipments.

 All shipments must be authorized by a factory customer representative and assigned an RMA Number. The RMA Number must be visible on the outside of the package and included in the note accompanying the package. Do NOT ship rifles without first obtaining an RMA Number first by calling 702-643-2220. No shipment without an RMA number will be accepted. All such shipments will be rejected and returned to the sender.


The warranty of your rifle is voided with the use of sub-standard made magazines, which are determined by Arsenal, Inc. to be out of Mil Specification and harmful to your rifle.

WARNING: Modern gun cleaning solvents can be very aggressive. Before use, test solvents on a small portion of each part to check for possible damage to the finish of all the various metal and plastic parts. Keep in mind that more than one type of finish may exist on metal parts. Any damages caused by such aggressive solvents will not be covered under warranty.

IMPORTANT INFORMATION: The paint finish on your rifle is identical to the finish applied on military rifles. Arsenal, Inc. highly recommends using cleaning products approved by the military for such finishes. Your rifle has been effectively tested with a Mil Specification product Break-Free® CLP (Clean, Lubricate, Protect). This product is known to be harmless to your rifle's finish while being an effective cleaner and lubricant. Break-Free® CLP is available commercially and is the only product tested and recommended for use by Arsenal, Inc.